If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Q: “Who are you?”
Strevox is an online store operated by STREVOX LTD, registered in the United Kingdom.
Q: “Is Strevox legit?”
Yes. We are a UK-registered company and comply with UK consumer protection laws, including the Consumer Rights Act 2015 and UK GDPR.
Q: “How do I place an order?”
Add items to cart, proceed to checkout, enter shipping and payment details, and confirm your order.
Q: “Can I change or cancel my order?”
We can usually help within 1 hour of ordering and before dispatch. Contact us as soon as possible with your order number.
Q: “I didn’t receive an order confirmation. What should I do??”
Please check your spam/junk folder. If you still can’t find it, contact us and we’ll resend it.
Q: “Do you guys provide customer support during weekends/holidays?”
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
Q: “What payment methods do you accept?”
Major debit/credit cards, Apple Pay/Google Pay, and PayPal (availability may vary by region).
Q: "Are prices inclusive of VAT?"
UK orders include VAT where applicable. Non‑UK orders may not include local taxes; import duties may apply on delivery depending on your country.
Q: "Do you offer discounts or promo codes?"
Occasionally. Subscribe to our newsletter or check the homepage for current promotions.
Q: "Where do you ship?"
We ship to the UK and many international destinations.
Q: “How long does shipping take?”
Typical estimates:
UK: 2–4 business days
Europe: 4–7 business days
USA/International: 7–12 business days
Note: Times may vary due to carrier delays, customs, or peak seasons.
Q: “How much is shipping?”
Calculated at checkout based on destination, weight, and courier rates. Free shipping promotions may apply at times.
Q: “Do you provide tracking?"
Yes. You’ll receive a tracking link by email once your order ships.
Q: “Will I pay customs or duties?"
For deliveries outside the UK, your local customs office may charge VAT/duties/fees upon import. These are the buyer’s responsibility.
Q: “What is your return policy?”
We offer a 30‑day return window from delivery for unused items in original condition and packaging. Proof of purchase is required.
Q: “How do I start a return?”
Contact us with your order number and reason for return. We’ll provide instructions and the correct return address.
Q: “Who pays return shipping?”
If the item is faulty or we made an error, we’ll cover it. Otherwise, return shipping is typically the buyer’s responsibility.
Q: “When will I get my refund?”
Once we receive and inspect the item, refunds are issued to the original payment method within 3–5 business days (bank processing times may vary).
Q: “Is there a warranty?”
Not on all products, as we are re-sellers we only provide warranty to the guaranteed products, if the product is guaranteed it will be stated on the description, Please pay attention to this point
Q: “My item arrived damaged/faulty."
Contact us within 7 days with photos/video and your order number. We’ll arrange a replacement, repair, or refund.